Terms and Conditions
Kwiaciarnia Pod Lipą
§ 1. General provisions
1. These terms (the "Terms") set out the rules for using the website and the provision of services by electronic means by Kwiaciarnia Pod Lipą, with its registered office at: ul. Przykładowa 15, 00-001 Warszawa (the "Service Provider").
2. The Terms are based on:
- the Polish Act of 18 July 2002 on the provision of services by electronic means,
- the Polish Act of 30 May 2014 on consumer rights,
- the Polish Civil Code of 23 April 1964,
- Regulation (EU) 2016/679 (GDPR).
§ 2. Definitions
- Service Provider — the entity operating the website, indicated in the first paragraph.
- User — any person using the website.
- Consumer — a natural person performing a legal act with the Service Provider not directly related to their business or professional activity.
- Website — this website with all its subpages.
- Services — services provided by electronic means to the User.
§ 3. Type and scope of services
1. The Service Provider provides the following services on the Website:
- information about activities and offer,
- contact form handling — receiving and reviewing inquiries,
2. The use of Services is voluntary and free of charge, except for services marked with a price.
§ 4. Technical requirements
1. Use of the Website requires: a device with Internet access, a browser supporting HTML5, CSS3, JavaScript, with cookies and sessions enabled.
2. The Service Provider informs that the use of the Internet involves typical risks: risk of transmission interception, malware infection, password loss. We recommend using up-to-date antivirus software.
§ 5. Rights and obligations of the User
1. The User is obliged to use the Website in accordance with its purpose, the law, good practices, and these Terms.
2. The following is prohibited:
- providing unlawful content or content infringing personal rights or third-party copyrights,
- actions intended to disrupt the Website's operation (e.g. DDoS attacks, intrusion attempts, scraping for unfair competition),
- using the Website in a manner burdensome to other Users or the Service Provider.
§ 6. Rights and obligations of the Service Provider
1. The Service Provider makes efforts to ensure continuous Website operation but reserves the right to temporary technical breaks.
2. The Service Provider is not liable for:
- access interruptions caused by force majeure or reasons beyond the Service Provider's control,
- damages arising from a User's breach of these Terms,
- content posted by third parties, including in comments or external links.
§ 7. Complaints regarding electronic services
1. Complaints regarding the Website's operation should be submitted to info@example.com.
2. The complaint should contain: name, email address, description of the problem and circumstances of its occurrence.
3. The Service Provider reviews complaints within 14 days of receipt and informs the User of the resolution.
§ 8. Out-of-court dispute resolution (Consumer)
The Consumer may use out-of-court methods of complaint handling and pursuing claims, including:
- mediation proceedings before the Voivodeship Inspector of the Polish Trade Inspection,
- amicable consumer court at the Voivodeship Inspector of the Trade Inspection,
- the register of out-of-court consumer dispute resolution bodies kept by the President of the Polish Office of Competition and Consumer Protection (UOKiK): polubowne.uokik.gov.pl.
§ 9. Personal data protection
The principles of personal data processing of Users are described in detail in the Privacy Policy, which forms an integral part of these Terms.
§ 10. Final provisions
1. These Terms enter into force on the day of their publication on the Website.
2. The Service Provider reserves the right to amend the Terms for important reasons (changes in law, changes in the scope of Services, changes in the Service Provider's data). Changes will be announced on the Website at least 14 days in advance.
3. In matters not regulated by these Terms, Polish law applies.
4. The court competent to resolve disputes arising from these Terms is the court determined under the Polish Code of Civil Procedure. For Consumers — in accordance with the rules on local jurisdiction.