Help — PageForYou.pl

I did a step but it's not ticked off

Steps check themselves and sometimes need a moment. Refresh the Start page. If the step still isn't ticked after a few minutes, send us a ticket and we'll take a look.

I don't know where to start

Start with the first unticked step on the list and click the button next to it. You can deal with the rest later — your website works as soon as it's published.

I can't see databases, files or SSH in the menu

They're under “Hosting” — each tool has its own tab there. You don't need them to run your website.

I closed the tab — is what I typed gone?

No. The builder keeps it in your browser for 24 hours. Come back to pageforyou.pl on the same device and click “Create a free preview”.

The preview link stopped working

The free preview is temporary — we delete it after 24 hours. A new one takes a few seconds and is free as well.

The builder did not load

Usually a short internet hiccup. Click “Try again” — the rest of the page keeps working and you lose nothing.

The preview has reviews and prices I do not know

These are examples, labelled “Sample review” and “Sample prices”. See “Sample reviews and prices in templates” below.

I want a different look

Go back to the look step in the builder and pick another one. After you sign up, you change the section layout in the editor; for a completely different template, create a new website.

I changed some text but it's not on my website

Changes only go online after you click “Publish” in the editor. If you've already published, refresh the page in your browser — it sometimes shows an old saved version.

What do I see, and what do my customers see?

In the editor and in “Preview” you see your draft. Customers see the last published version at your website's address — the same one the “View website” button on Start opens.

Someone filled in the contact form — where do I find it?

In the website editor, on the “Messages” tab. The counter on the tab shows new messages.

A photo won't upload

Check that it's a JPG, PNG or WebP file. Photos straight from a camera can be very large — make it smaller and try again. If it still doesn't work, send us a ticket.

I want to start over with a different template

In “My website” click “New site” and pick another template (if your plan allows another website). Delete the old one once the new one is ready.

Where did the privacy policy and terms on my website come from?

Legal documents (privacy policy, terms and conditions, GDPR clause) are created automatically with your website — with your business details, in your website's language, at no extra cost. Links to them are in the footer, next to the contact form and in the cookie notice. You can change your business details and the text in the website editor: “Add-ons” tab → “Legal documents”.

I have no reviews yet

Do nothing. The reviews section will not appear on your website until you add real ones.

I do not want to show prices

Leave the pricing as it is — sample prices never reach your website. In a service description you can write, for example, “priced individually”.

My published website has no reviews

They are probably still samples. Open the section in the editor: if you see the “Example” frame, change the text and click “Publish” again.

Can I use reviews from Google?

Yes, if they are real reviews from your customers. Sign them with the name or initials shown in the source.

None of the proposals fits

Change the symbol colour or the site design (“Design” tab) — proposals take the typeface and colours from the chosen design. You can also keep the industry symbol or upload your own logo.

I changed my business name

Proposals are made from the site name. After renaming, go to “Settings” → “Logo” and choose a proposal again.

The footer shows “Icons: game-icons.net”

The symbol in your logo comes from a free collection whose licence requires an author credit. The credit disappears when you choose another proposal or your own logo.

I want the industry symbol back

In the “Logo” section click “Remove logo”.

I already have a logo

Go to “My site” → pencil next to your site → “Settings” → “Logo” and click “Upload your own”. An SVG file or a PNG with a transparent background works best. The logo will appear in the header, the footer and as the browser tab icon.

I don't have a logo yet

In the same “Logo” section you'll find three suggestions made from your business name. Pick one and download the SVG, PNG and icon files with one click.

My logo has a white box around it

The file has a white background saved in it. Ask your designer for a PNG with a transparent background or an SVG and upload it again.

You bought the domain from us

Nothing to do. Address, certificate and e-mail are set automatically.

Domain and hosting at one company

Two entries are added in that company’s panel; we show them on the domain card. If you’d rather not, click “Do it for me” and we will guide you or set it up together.

Domain at one company, website or e-mail at another

Entries go where the domain’s name servers are, not necessarily where you bought it. The domain card shows which company that is. If in doubt, “Do it for me”.

Your provider only offers “redirect to address”

A redirect is not enough; a certificate cannot be issued on it. Change the domain’s name servers at that provider to ns1.pageforyou.pl and ns2.pageforyou.pl and we will set the rest. Report it with the button on the domain card.

You don’t have a domain yet

Easiest: buy it from us in the wizard, everything works right away. You can also buy it anywhere and come back to one of the points above.

You use e-mail on this domain

It is safe. We only change the website entry and never touch e-mail entries. Do not change MX records.

You have an IT person

The domain card has a “Send to your IT person” link with a ready instruction. They will know what to do.

How long does it take

Usually within an hour of entering the settings, sometimes up to a day. We issue the certificate ourselves after verification, nothing to click.

Someone already added your domain

It happens by typo or on purpose. If that request was never confirmed, when adding you will see one TXT record to add at your domain provider — after that the domain moves to your account. If the domain is already confirmed on another account, write to us via a ticket.

How long it takes

Usually from a few minutes to a few days, depending on your current company. You can follow it in the panel on the “Domains” page.

Your email is with your current company

When transferring, don't tick “connect the domain to my site and email”. Your email keeps working as before. When you want to move your mailboxes to us, open a ticket — we'll switch the domain for you.

Will my site stop working

No. Everything works as before until the transfer is done. If you tick the connection, after the transfer the domain starts pointing to your site with us.

The domain is about to expire

We can't transfer a domain online right before or after its expiry date. Renew it with your current company first, then come back.

My current company won't give me the code

They must give the code to the domain holder. If they're dragging their feet, write to us — we'll tell you what to do.

The code didn't work

On the “Domains” page click “Enter code again” next to the domain. Paste the code exactly as you got it — no spaces at the start or end.

I forgot my mailbox password

In “Email”, click “Reset password” next to the mailbox and set a new one. Then enter it on your phone and in Outlook too — the old one will stop working.

My phone or Outlook won't connect

Check that the username is the full address (office@yourcompany.com), not just “office”, and that the ports are 993 (incoming) and 465 (outgoing) with SSL. If it still doesn't work, send us a ticket with the program's name and the error message.

I'm not getting emails

Usually the domain isn't fully connected yet or the mailbox is full. Check your domain's status in “Domain” and how full the mailbox is in “Email”. If everything looks fine, send us a ticket and we'll check on our side.

Forwarding mail and auto-reply

In “Mail” → “Forwards” add the address that should receive your mail — tick “keep a copy” to keep it in your mailbox too. In “Auto-replies” enter a subject and text (e.g. out of office) and, if you like, from–to dates. It works right away: each sender gets the reply once a day. Switch it off with the same toggle.

I want to read email without installing anything

Go to “Email”, click “Open webmail”, pick a mailbox and enter its password.

What's included in the plan?

Every plan gives you a website with an editor, hosting with the https padlock, email on your domain and backups. How much space, how many mailboxes and domains — it's all on the plan card in “Payments”. The domain itself (e.g. yourcompany.com) is paid for separately. Add-ons (e.g. a shop, bookings): those within your plan’s limit are included, each extra one costs 30 PLN/mo (324 PLN/yr with a yearly plan) and is renewed together with your account.

When do I have to pay?

7 and 3 days before your period ends, we'll email you a payment link. You can also renew early with the “Renew subscription” button in “Payments”.

My period ended and I didn't pay

Your account, website and add-ons keep working for 30 days after the payment deadline — during that time click “Pay again” in “Payments”. We remind you on day 10 and day 20 and 2 days before suspension. On day 30 the website goes offline, but you can still log in: for 14 days you can pay (the website comes back right away) or download your data in “Backups”. Then we delete the account and its data.

I need a receipt for my business

Fill in your billing details — your tax ID (NIP) is enough, we'll fetch the rest. The document will appear in “Invoices and receipts”, ready to download as a PDF.

My payment didn't go through

Try again from “Payments”, for example with a different method. If the money left your account but your plan wasn't renewed, send us a ticket in the “Billing” category with the date and amount.

I have a yearly plan but prefer to pay for the add-on monthly

In the order window, tick “I prefer to pay for this add-on monthly”. You then pay 30 PLN/mo, without the yearly discount. You can switch later next to the add-on.

My plan includes add-ons

The first paid add-on you switch on takes the free place in your plan — you pay nothing extra. You only pay for the next ones.

Where can I see what I will pay?

Before you pay, the order window shows the amount and the period. In “Payments”, the renewal amount covers your plan and all add-ons.

I want to remove an add-on

Click “Uninstall” next to it. Note: its data (such as products or bookings) goes with it, so make a copy in “Backups” first.

I only want to take my data

In the limited panel, click “Download your data” — you get a copy of your whole account to download. Do it before the deletion date.

I did not get a reminder

E-mails go to the address you log in with. Check your spam folder, and if the address is out of date, change it in “Settings → Account”. The payment date is always shown in “Payments” too.

What about my add-ons?

They work as long as your account does. You pay for them in the same payment as your plan.

I have a question

The limited panel has “Write to us”. You do not need to contact us to restore your website — the payment is enough.

The deletion date has passed

Deleted data cannot be recovered. You can sign up again — the builder puts a website together in a few minutes.

I deleted something from my website and want it back

Restore a backup from a day when everything was fine and tick only “Site content” (and photos, if needed). Leave email unticked — otherwise you'll replace your current messages.

Where are my files?

Website photos and texts — in the “My website” editor. Your own files (e.g. an HTML site) — in “Hosting → Files”. Large files and archives — in “Hosting → Cloud”, if your plan includes it.

My IT person wants to upload files with FileZilla

The cloud connection details are in “Hosting → Cloud” (expand “For your IT person”), and the SFTP details for the website itself are in “Hosting → Files”. In FileZilla, choose the SFTP protocol.

I don't see any automatic backups

Daily automatic backups come with plans that include a private cloud. On any plan you can make a backup by hand with the “Back up now” button.

My website is down

Send us a ticket right away and put your website's address in the subject. Add when it stopped working and what you see instead.

I don't know how to do something

Check the relevant Help section. If the answer isn't there, send us a ticket in the “Support” category and we'll walk you through it step by step.

It's urgent

Say so in the subject (e.g. “Urgent: email not working”) so we can see right away what matters most.

It's about a payment

Pick the “Billing” category and include the date and amount.

I do not have an account yet

Use the contact form. There is also a “Write to us” link under the calculator in the pricing.

Maybe someone has already asked?

No need to check. We count similar requests — the more people need something, the sooner we build it.

When will it be ready?

We will reply in the ticket whether and when we plan the feature. We do not give a date before we know how much work it is.

I forgot my panel password

On the login screen, click “Forgot password” — we'll email you a link to set a new one.

I lost the phone with my 2FA app

Write to us at kontakt@pageforyou.pl from the email address linked to your account — we'll help you get back in.

Someone may know my password

Change your password in “Settings → Security” and log out all other devices. It's also a good idea to turn on 2FA.

I want to delete my account

Go to Settings → Account and click “Delete account”. Download a copy of your data from “Backups” first, then confirm with your password. We switch your sites off right away and delete the data after 14 days — until then you can change your mind by writing to us.

My IT person is asking for access

Don't give them your panel password. The website's SFTP details are in “Hosting → Files”, and you can add an SSH key in “Hosting → SSH keys”.

My website stopped working after a file change

Restore a backup from “Backups” with “Site files” ticked. If there was no backup, send us a ticket.

I'm running out of space

On the Start page, expand “Advanced” — you'll see your disk usage. Delete files you don't need or old backups, or choose a bigger plan in “Payments”.

My site needs a different PHP version or a higher limit

Go to “Hosting → PHP”. Pick the version your site needs (e.g. a plugin says “requires PHP 8.1”), or raise memory or upload size and click “Save” — it works right away. Each field shows what your plan allows; a bigger plan in “Billing” gives more. Sites on PHP 7.x must be updated first — open a ticket and we will help.